Frequently Asked Questions
About Shifa Centre
Shifa Centre is a mental health organization dedicated to providing accessible, compassionate, and culturally sensitive therapy services. Our team of experienced professionals is committed to helping individuals, couples, families, and children navigate their mental health challenges in a supportive environment.
We offer a range of services, including individual therapy, couples counseling, family therapy, child and teen therapy, parenting consultations, and BIPOC therapy. Each service is tailored to meet the unique needs of our clients, ensuring a personalized approach to healing.
Our services are designed for anyone seeking support for mental health challenges, including anxiety, depression, trauma, relationship issues, parenting concerns, and more. We welcome individuals from diverse backgrounds, including those within the Muslim community and BIPOC individuals.
Therapy-Specific Questions
Individual therapy involves one-on-one sessions with a trained therapist to address personal challenges. Together, you’ll explore your thoughts, feelings, and behaviors to gain insight and develop coping strategies tailored to your needs.
Couples counseling focuses on improving communication and resolving conflicts within a relationship. You’ll work with a therapist to identify patterns, enhance understanding, and develop healthier ways of relating to one another.
Family therapy involves multiple family members in the therapeutic process, addressing relational dynamics and communication patterns. In contrast, individual therapy focuses solely on the personal experiences of one person.
Child therapy is tailored for younger children and often incorporates play and creative activities to help them express their feelings. Adolescent therapy, on the other hand, addresses the unique developmental challenges and issues faced by teenagers, such as identity, peer pressure, and emotional regulation.
Practical Questions
You can schedule an appointment by visiting our website and sending an email or contacting us directly via phone or email. We’re here to assist you in finding a suitable time for your session.
During your first session, your therapist will discuss your goals for therapy, gather information about your background and current concerns, and create a safe and supportive environment for you to share your experiences.
Sessions typically last for 50 minutes. However, extended time can be requested, especially during couples and family counseling, depending on your preference.
Our cancellation policy requires 24 hours’ notice if you need to cancel or reschedule your appointment. This allows us to accommodate other clients who may be seeking support.
Insurance and Payment Questions
Yes, we accept various insurance plans. However, it’s important to check with your insurance provider to understand your coverage and any requirements.
It depends on your insurance company. Most companies are fine with you directly seeking therapy, but you may need a doctor’s note recommending psychotherapy or counseling to submit the cost through your extended benefits plan. We are happy to help you navigate this through a 15-minute consultation.
Our fees vary depending on the type of service provided. Please contact us for detailed information about our rates.
We understand that therapy can be a financial commitment. If cost is a concern, please reach out to discuss potential sliding scale options based on individual circumstances.
Confidentiality and Privacy Questions
Yes, confidentiality is a core principle of our practice. Your personal information and session details are kept private, and we adhere to the Privacy Act and the Personal Health Information Protection Act (PHIPA) in Ontario to protect your health information.
We prioritize your privacy by implementing strict confidentiality policies and secure communication practices. Your sessions and personal information are handled with the utmost care.
Your records are securely stored and accessed only by authorized personnel. They are retained according to legal and ethical guidelines, and you have the right to access your records upon request.
Other Considerations
If you ever feel uncomfortable with your therapist, we encourage open communication. You can discuss your concerns with them directly or request to switch to another therapist within our center.
If you’re facing challenges that impact your well-being or quality of life, therapy can be beneficial. We offer a consultation to help you explore your needs and determine if our services align with your goals.
Yes, we encourage involving partners or family members in therapy when appropriate. This can enhance the therapeutic process and improve communication.
If you experience a mental health emergency, please call 911 or go to your nearest emergency room. For non-urgent matters, we can help you schedule an appointment to discuss your concerns.
Cultural and Community Questions
Our therapists are trained to provide culturally sensitive care, respecting your values, beliefs, and cultural background. We aim to create an inclusive environment where you feel understood and supported.
Yes, we have therapists who can provide services in multiple languages. Please contact us to inquire about specific language availability.
We are committed to supporting BIPOC and immigrant communities by offering culturally informed therapy and creating a welcoming space for diverse experiences and backgrounds.
Follow-Up and Support Questions
Your therapist can provide resources and strategies to support you between sessions. Additionally, we offer workshops and group sessions that you may find beneficial.
We can recommend various resources, including self-help books, community programs, and online support groups, tailored to your specific needs and interests.